FAQ

The Excelsior Hotel is located in downtown Thessaloniki, right in the heart of the financial, business & commerce district. Thessaloniki’s airport “Macedonia” is 16 Km (10 miles) to the South, or about a 35’ drive (50’ under heavy traffic).

Thessaloniki’s train station is less than 2 Km (1+ mile) away, and under normal circumstances, it’s only a 10’ ride. However, during rush hour, it may take as much as 20’. There are public buses that can take you to (or bring you from) the train station; bus stops are right across the street from the hotel.

Yes you can connect to the Internet through wireless connection. Also there are extra telephone (plain RJ11 POTS and RJ45 ISDN) jacks in your room to connect through dialup from your laptop. However, you should make arrangements with your ISP for roaming capabilities of your dialup account. If your ISP does not support worldwide roaming, you may either contact one of the various Greek ISPs to obtain a short-term account (you will find some links to their websites on our links page), or just visit any of the numerous internet cafes around the city. There are actually a couple of those within walking distance from the hotel.

Check-in is at 14:00 and check-out is at 12:00 noon.  As always, if you leave Thessaloniki on a late flight, we will be happy to keep your luggage in storage, at no extra charge!

Remember that Greece is on the GMT +2 Hours Time Zone, as is Cairo and Helsinki.

Your small friends (under 5 kilos or 11 pounds) are more than welcome to be our guests, as long as they do not disturb other guests during quiet hours and stay in your room when you visit our restaurant or bar.

All in all, Thessaloniki is a rather safe city, even though-as in any big city-there are areas that need your attention, especially after dark. However, downtown Thessaloniki, where the hotel is located, is considered to be among the safest parts of the town, so safety should not really be your concern, at least for the immediate proximity of the hotel. So, whether you’re a businesswoman traveling alone, an elderly couple or parents traveling with your kids, you will feel very comfortable in the whereabouts of the hotel.

It depends. Regular business office hours are either from 9:00 to 17:00 or from 8:00 to 16:00. Government services are open to the public from 8:00 to 13:00, while banks are open from 8:00 to 14:00 (13:30 on Fridays). Most commercial stores follow the Mon-Wed-Sat 9:00-14:00, Tue-Thu-Fri 9:00-14:00 & 17:00-21:00, even though every store is free to make its own business hours.

There are  private parking garages to accept The Excelsior Hotel guests. All these garages are within walking distance of the hotel.

Certainly. Our room service will be happy to accommodate all your needs from 07:00 to 00:00.